Help Center

Guides, FAQs, and direct paths to docs, billing, status, and human support.

Start with a topic below. Still stuck? Email [email protected] or open the contact form.

API Documentation

Auth, endpoints, webhooks, rate limits, errors, and SDK examples.

Plans & invoices

Upgrades, cancellations, credits, invoices, and refunds.

System status

Live operational health for API and delivery regions.

Talk to support

Hours, priority paths, and how to open a tracked ticket.

Features overview

Alerting, relays, SDKs, routing, and observability capabilities.

Create an account

Register, then request API key activation for your plan.

Popular guides

Short paths for the most common tasks.

1

Send your first alert

Create an account, get a key, and call POST /v1/alerts. Full walkthrough in Docs → Quickstart.

2

Secure your webhooks

Verify X-Xenqor-Signature, reject unsigned bodies, and handle retries safely. See Webhooks.

3

Change or cancel a plan

Email billing or use the contact form. Details on Billing and Refunds.

Frequently asked questions

Search live FAQ entries, or browse below.

Where is my API key?

Overview shows your live key. You can also find it under Settings → API key.

How do credits work?

Each alert delivery consumes one credit from your monthly pool. Top-ups and plan changes raise your limit.

How do I send an alert?

Use Playground or POST /v1/alerts with Authorization: Bearer your API key.

How do webhooks work?

Add an HTTPS endpoint under Webhooks. Deliveries are signed with X-Xenqor-Signature. Failed events can be retried.

Is a card required?

A new account has no plan until you choose one. Paid plans, including Starter, are charged by card on pay.xenqorsystems.com (Stripe). Xenqor does not store full card numbers. Invoice billing remains available at billing@.

How do I enable 2FA?

Settings → Two-factor authentication. Scan the QR with Google Authenticator / Authy, then confirm a code.

Still need help?

Our team responds during US Mountain Time business hours. Include request IDs or alert IDs when reporting API issues.

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